Methods of Payment We Accept
We accept all major credit cards including Visa, Mastercard, American Express, Discover and Diners Club. Alternative payment methods you may use include PayPal Express Checkout, Shop Pay (Shopify Payments), Apple Pay and Google Pay.

What will my domestic (within the US) shipping charges be?
Select from dozens of all-natural, whole food supplements and organic herbal remedies for dogs and cats shipped to your doorstep by Priority Mail for only $7.95 for orders shipped within the contiguous U.S.. This small shipping expense allows us to provide a low shipping rate to everyone regardless of their order amount.

Why we don't offer free shipping...
We understand that consumers have gotten used to free shipping offers and we try to keep our shipping cost as low as we can afford to. However, for the majority of small businesses it is not feasible to pay for shipping, especially as shipping costs have increased so much with another increase on the way from the USPS (7/14/24), an additional expense that we will absorb. We try to inform those with concerns with shipping costs that there is really no such thing as "free shipping". Businesses that offer free shipping always cover these costs somehow, whether it is by increased product costs to the consumer, use of lower cost/quality ingredients, lower employee pay or lack of employees benefits.

Select express shipping methods for domestic shipments
In order to select an express shipping method you must contact us by phone at 888-683-3339 and we will help you select an express shipping option. Otherwise all orders are shipped by Priority Mail that has a usual 1 - 3 day shipping time frame for domestic orders though this is not guaranteed and can be affected by weather, Holidays etc...

When will my order ship?
We do our best to ship orders of in-stock items within one business day of receipt of your order Monday through Friday. Please keep in mind that if you order an item for next day delivery, or other express service, you must take the possible extra 24hr. (if you order after 12:00 pm est) processing time or the weekend into account, depending on when your order is placed. You must count only business days for shipping time. If you want to check item availability and shipping time, please feel free to contact us if you would like to be sure when your order is shipped and when you can expect it to arrive - we will be more than happy to help! You will receive a shipment confirmation email when your order has shipped.

When will my domestic (within the US) order arrive?
Following is information regarding estimated delivery times for the various shipping methods that we offer. Please take into account business days as we only ship Monday thru Friday. For example, if you order FedEx Overnight on Saturday or Sunday your order will arrive on Tuesday becaue it will be shipped on Monday. As another example, if you order after 12:00 pm on Friday and request a Fedex express service your order may not be shipped until Monday unless you call us and request FedEx Overnight Saturday Delivery because FedEx Standard Overnight Delivery is not delivered on Saturdays. PLEASE ALSO NOTE THAT THESE SHIPPING TIME FRAMES ARE NO LONGER GUARANTEED BY THE USPS OR FEDEX AND THEY DO NOT OFFER REFUNDS ON SHIPPING CHARGES.

International Shipments
We have had to discontinue shipments to many Countries outside of the United States due to various restrictions on imports and higher taxes on imports as well. *Please note that our shopping cart does not calculate your country's customs and duties fees. These  additional costs will be due when your package arrives. You can check which Countries we ship to by placing an item in your shopping cart and going to the Shopping Cart page under Get Shipping Estimates using the Country drop down menu.

Since we can no longer ship to Canada due to import restrictions on our supplements many Canadian customers are getting US addresses.

We ship internationally using USPS Priority Mail International. The time frame for these orders to arrive at your home is anywhere from two weeks to two months. We have no control over these shipments once they leave our facility.

Out of stock items
If any out of stock items are expected back in stock shortly we will hold your order to ship it out in its entirety, or we will ship the back-ordered items at our expense as soon as they arrive back in stock if we feel the delay will be too long. You are only billed for items when they ship.

USPS and FedEx Delivery Times From New Hartford, Connecticut